Software is unique: when it works as it should, no one thinks twice about it. But the moment there’s a hiccup or delay, it becomes an issue.
Building software that consistently runs seamlessly, while integrating additional features to create an “all-in-one” solution that’s easy to use? That’s nearly impossible.
Kudos to Chris Violas and the Blaze team for achieving just that. Leveraging his AWS background, Chris has created a software environment that boasts an impressive 99.1% customer satisfaction score.
The infrastructure may not be the sexiest part of software, but it’s the foundation everything else is built on. Much like adding a second level to a house, it can either be a smooth process or a massive headache, depending on the strength of the foundation.
This week, we sit down with Chris Violas to discuss:
- What most people don’t know about software in cannabis.
- Infrastructure and the connection to customer success.
- Acquisitions, ecosystems, and the evolution of “all-in-one” solutions.
About Blaze:
A complete cannabis software suite designed to streamline and scale dispensary operations. BLAZE powers every aspect of your retail business with an intuitive point-of-sale, advanced inventory management, built-in loyalty, native e-commerce, and integrated cashless payments. Our goal is to provide a cohesive ecosystem that allows dispensaries to offer an exceptional shopping experience for customers.
when we talk mission critical infrastructure, like our system, like it’s not okay just to have a lag. We have someone in front of the point of sale, like literally pushing buttons and wanting to check out. And so there’s just no space for issues.
it’s nice to have a storefront, but the reality is it is like 80% more efficient on so many levels to fulfill an online order than to have someone walk around with someone in store and hold their hand.
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Key Topics Discussed
Chris’s Entrepreneurial Journey (00:01:35)
- Started in college after breaking his wrist
- Launched a dispensary with his father during senior year
- Transitioned to technology after realizing software could solve operational challenges
Blaze’s Technology Infrastructure (00:08:29)
- Focus on mission-critical, stable infrastructure
- Designed with redundancy and performance in mind
- Separating production and reporting databases
Compliance and Innovation Challenges (00:23:22)
- Navigating state-by-state regulatory variations
- Developing solutions like Metric Retail ID for product serialization
- Potential time and cost savings for retailers
Payment and E-commerce Strategies (00:49:51)
- Pushing towards more efficient online ordering
- Improving average order value through e-commerce
- Exploring payment solutions in different markets
Social Impact Initiative (00:42:23)
- Launching Blaze Cares partnership with SickKids Hospital in Canada
- Implementing donation roundup program for retailers
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Guest Links:
- https://www.linkedin.com/in/chrisviolas/
- https://www.blaze.me/
- https://www.linkedin.com/company/goblaze/
- https://x.com/blazecannabis
- https://www.youtube.com/channel/UC1ag_Kpjm6G8IAOaK8iTcIA
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